COVID-19 Protocols & Hospital News
Wednesday, March 25, 2020
Dear AVIM client,
The coronavirus (COVID-19) has created a number of challenges for our global community and the number of infections in our local community is anticipated to increase significantly over the upcoming weeks. Our first priority is the health and safety of your families and ours while providing excellent care to meet your pet’s medical needs. In order to achieve this, while minimizing exposure for all of us, we are writing to provide you with new steps that we are initiating in order to keep our staff and associates in a safe environment, and to reassure you that we will be here ready to care for your pet's medical needs. We ask for your patience and understanding during this difficult time.
We will not be allowing clients in our building to help maintain CDC guidelines for social distancing.
- If you have experienced any signs of a viral infection, such as fever, coughing or shortness of breath in the past 14 days or have had contact with anyone who is exhibiting signs or confirmed positive, we ask that you not bring your pets to the hospital, unless they are experiencing a life threatening medical emergency. If your pet is experiencing an emergency that is not life threatening, we ask that you have a healthy friend or family member outside of your household bring your pet.
You may refer to the following links to fill out paperwork prior to your arrival:
For After Hours Emergencies (between the hours of 6pm- 8am), please use the following link https://avsgafterhours.wpengine.com/wp-content/uploads/2017/04/AVSGafterhrs-Client-Patient-Information.pdf
Before your appointment:
- Please fill out information online prior to your appointment. http://www.advancedvetim.com/patients.html
- If possible, email us a picture of the labels of any medications that your pet is currently taking or has recently finished.
Once You Arrive:
- When you arrive to our campus, please check in by calling the reception desk at 949-653-2846, and wait in your car for further instructions. We will call or text you to come to the front of the building where our triage tents are located.
- We ask that you limit those accompanying your pet to the hospital to only the owner/transporter.
- Please continue to use a hand sanitizer or the client restrooms to wash hands.
If your pet is scheduled for a recheck appointment due to an issue they are having:
Before your appointment:
- Please call the office to give us a brief history of your pet since last appt. or feel free to send us an email describing your pet’s status and any concerns that you may have.
- Check your medication supply and notify us of any needed refills and where you would like to have the prescription filled.
Once you Arrive:
- Please call us at 949-653-2846 once you are parked. You will speak to a client care representative who will note your cell phone number. The staff will text or call you when we are ready to see your pet and a receptionist or technician will meet you in front of the building. At that time, we will switch out your pet's leash with one that has been sterilized. Please then wait at your car and the technician will contact you for follow up and to claim your pet when the exam is completed.
Routine Recheck Appointments:
Routine recheck appointments for pets with stable medical conditions, who are doing well may be able to be re-scheduled for 3 to 4 weeks from now when there is a better understanding of the risks and best practices for containment of the Coronavirus in our community. If you have any questions or concerns, the doctors and staff are available to see your pet.
Clients with pets needing routine rechecks are welcome to use this email to upload photos or videos for our doctors and staff to assess and help bypass the need for a face-to-face visit. When using this email address, please include the first and last name of your pet in the subject line.
Admissions for Scheduled Procedures
- When you arrive, please check in by calling the reception desk at 949-653 2846, and we will instruct you from there.
- After the initial check-in call, a receptionist or technician will meet you in front of the building to collect your pet and exchange your leash with one of ours that has been sanitized. We will arrange to have you sign for permission for us to perform the procedure and leave payment.
- Prior to the procedure, we will speak with you by phone to confirm the procedure and any special diet or medications that your pet needs while hospitalized with us.
- We ask that you limit those accompanying your pet to the hospital to only the owner/transporter as to help keep the effort toward social distancing.
- Please continue to use a hand sanitizer or the client hand washing station in the front of the building.
Our hospital is routinely disinfected with anti-viral cleaners, and in accordance with CDC recommendations we have increased the cleaning frequency and protocols to include all surfaces that people regularly come into contact with such as door handles and keyboards. Our staff routinely wears disposable exam gloves which are discarded and replaced between each contact with every pet. Frequent hand washing is one of the most important and simplest ways to reduce risk of infection. We provide options for hand cleaning and hand sanitizers for clients and associates, and we work closely with our teams to ensure that any staff member that is experiencing signs of illness does not report to, or remain at work. Because of these extra precautions with sanitizing our common spaces, please allow for extra time and patience.
Safeguarding the health of your pets, your families and ours is essential during this challenging time. We will continue to consult public health experts and follow the recommendations of the AVMA and CVMA. As this situation evolves, recommendations may change, and we will provide updates to these guideline as needed.
Sincerely, Your AVIM Team