Frequently Asked Questions
Care Comes in Many Forms
At AVIM, we are all dedicated to making sure your pet receives the exact care it needs and you receive the service you deserve. Answering your questions, providing you information, and being with you every step of the way is our standard of care. Please don’t hesitate to call on us if there is anything special we can do for you. Thank you for allowing us to be a part of your pet’s health care team.
How do I schedule a visit?
Appointments to see one of our doctors are accepted as a direct referral from your primary care veterinarian and are available 7 days per week. Please call 949-653-2846 to schedule a consultation at your earliest convenience.
How do I prepare for my pets visit?
To help prepare for your visit, the New Client Registration Form is made available to you in advance. Please complete, and click on the Save and Send button to email the form back to us. Please bring radiographs, any laboratory results, all medications your pet is currently taking so that we can have a complete overview of your pets history.
What payment options are available?
We offer several types of payments including cash, debit, Visa, MasterCard, American Express, and Care Credit which is a low or no interest payment plan for qualified applicants. Payment in full is due at the time of service. For any patient admitted to the hospital, a deposit will be required prior to initiating treatment, with the balance due at the time of discharge.
What is Specialty Medicine?
Most veterinarians practice general medicine and are referred to as primary care veterinarians. Only a small percent go on to achieve board certification and become specialists. To become a specialist, a veterinarian must pursue additional training after receiving their doctor of veterinary medicine degree. This typically includes a one-year internship and a three-year residency. To complete the process and be awarded Diplomate status, (also called a specialist) they are also required to publish original research and pass a rigorous examination.
According to the American Board of Veterinary Specialties, there are currently 22 AVMA-recognized veterinary specialty organizations comprising 40 distinct specialties. Some specialties only have 100 or fewer veterinarians that have earned board certification, making access to specialists in some areas quite challenging. And only some specialists work in private practice such as at AVIM. Many others work in academic and/or research settings, or even for the government protecting our food supply. For more information on specialty care, please visit the American Veterinary Medical Association.
Do you partner with Primary Care Veterinarians?
Your pet’s regular veterinarian is the key to their long-term health and wellness and we encourage you to see your vet regularly. Early detection and intervention is always important in determining outcomes. As a specialty internal medicine practice, we partner with primary care veterinarians throughout southern California, by welcoming their patient referrals when our specific expertise, equipment, and/or experience is needed. Together, we can provide you and your pet with the answers, and help you make the right decisions for your situation. We keep your veterinarian up to date after every visit to AVIM and communicate personally about ongoing care.
Is my pet left alone if they stay overnight?
We are partners in a 24 hour practice called AVSG After Hours. Every Internal Medicine patient is monitored and cared for every night by our incredible staff within this practice. There is always a doctor and multiple support staff in the hospital 24/7 to make sure that all of your pets needs are met.
Do you have forms for new clients?
Absolutely. Click on the link below for a fillable New Client Form. Once the form is completed, press the "Save and Send" button to email it back to us.
Download Fillable New Client Form